Terms and Conditions

These Terms and Conditions ("Terms") are an agreement between you and Kasa Chemicals Private Limited ("Kasa", "we", "us") for use of https://www.kasachemicals.com and related UAT or development copies of the same application (together, the "Site"). The Site is a single Next.js application that includes our public/corporate pages and the Scanner Reward System for retail Customers and Dealers.

By browsing the Site, requesting an OTP, creating or using an account, scanning a pack QR code, entering a coupon code, submitting KYC, claiming a gift, requesting cashback, or otherwise using the reward programme, you agree to these Terms and to the Privacy Policy and Cookies Policy published on the Site.

If you do not agree, do not use the Site or the reward programme. Kasa may update these Terms; the effective date above is the current version. Continued use after a change means you accept the updated Terms.

Kasa Chemicals Private Limited manufactures stone care, tile adhesives, cleaners, and waterproofing chemicals. Registered / correspondence address: 230, Opp. Sunny Trade Center, New Aatish Market, Gopalpura Bypass, Mansarovar, Jaipur (Raj.) 302020. Email: info@kasachemicals.com. Phone: +91 91166 15669.

The public website and reward journeys run at www.kasachemicals.com in production. The reward programme is operated through our backend systems. Super Admin operations (catalogue, dealer onboarding, bill upload, configuration) are not part of this Customer Site.

• Visitors: anyone who uses public pages such as Home, About, Products, Gallery, Blog, and Contact without signing in.
• Customers (also called Retailers in programme documents): retail end users who sign in with a unique mobile number to redeem pack coupons, hold Customer Points (CP), complete KYC, withdraw cashback, and use gifts or campaigns.
• Dealers: Kasa business partners who sign in with a unique mobile number to view bill/order history, Dealer Points (DP), milestone status, and Credit Notes. Dealer onboarding and bill upload are performed by Kasa Admin, not by this Site.

The reward programme is intended for users in India. Customer KYC uses PAN, Aadhaar, and Indian bank or UPI details. You must be at least 18 years old and legally able to contract under Indian law.

Public pages describe Kasa products and the company. Product names, descriptions, images, and specifications are provided for information. They are not an offer, quotation, or warranty unless we confirm that in writing. For quotes or technical advice, use Contact or the details above.

The Contact form sends your name, email, optional phone, and message to Kasa so we can follow up. We store that request in our systems. It is not published on this website.

Customer and Dealer accounts are identified by a unique mobile number. There is one Customer account per mobile number. Successful OTP verification creates or opens the account.

• Customers: OTP is sent on WhatsApp first, with SMS as a fallback.
• Dealers: OTP is sent on WhatsApp only. There is no SMS fallback for Dealers.

You must provide a mobile number you control, keep OTP codes confidential, and tell us promptly if you lose access to that number. We may record last login time and IP address automatically on successful login. We do not log OTP values or redeem tokens in the Customer application.

Customer profile fields are: first name, last name, mobile, optional email, optional profile image, optional address, and optional date of birth. Do not submit information we do not ask for. Inactive accounts cannot sign in.

Eligible Kasa packs may carry a printed QR code and a coupon code. Scanning the QR opens a redeem page on this Site using an encrypted token. We do not display the decrypted coupon code on that page. After you sign in, the backend decrypts the token and, if the coupon is unused, credits Customer Points. You may also type the printed coupon code after login.

• Each coupon is single-use. If it has already been redeemed, the Site will show the programme message returned by the system (including “Coupon Code already used!!” when that is the system message).
• There is no per-day or per-month redemption cap in the MVP. You may redeem more than one unused code in a session; each code remains independently single-use.
• CP credited on redemption equals the coupon’s CP award plus any live product campaign bonus CP at that time.
• Purchase history shows product, date, and CP earned. It does not show purchase location and is not available as PDF or Excel export from this Site.

Customer Points (CP) and Dealer Points (DP) are separate programme currencies. They are never combined into a single “points” balance. CP is not bank cash except through the cashback process in these Terms. Levels and badges based on lifetime CP earned are cosmetic only and do not change cashback, conversion, or other rewards.

Your wallet shows a spendable CP balance (withdrawable or usable to claim gifts) and lifetime CP earned (cumulative credits only). Cashback and gift claims reduce spendable balance only. Lifetime CP earned drives cosmetic levels, gift eligibility, and campaign progress and is not reduced by those claims.

Kasa may change the CP-to-INR valuation. If CP is devalued, the programme credits compensatory CP so that the INR value of your then spendable balance is preserved. We do not grandfather old rates on existing CP. Current valuation and any in-app devaluation notice (text and notice window) are shown in the Customer experience. This Site does not send WhatsApp, SMS, or email notices for devaluation.

Cashback is available only to Customers, not Dealers. To withdraw, you must complete KYC and have a valid KYC period, a verified bank account or UPI ID, and a request within the current minimum and maximum CP thresholds shown in the app.

• KYC uses PAN, Aadhaar, and bank account with IFSC (and optional UPI). Verification is through our KYC/payout provider (Cashfree) or, where applicable, Kasa Admin.
• KYC is valid for one year from first approval. You may need to complete KYC again after that.
• You have up to three failed KYC attempts. After the third failure, the request is escalated to customer care.
• Withdrawal is a manual action you start in the app. Customer-visible statuses are Request Submitted and Success only. No tax is deducted at source (TDS) in the programme model.
• Only one cashback request may be in flight at a time. The request debits spendable CP (not lifetime CP). Payout is processed to your verified bank or UPI details.

CP and cashback are a promotional programme, not a deposit, wallet licence, or guaranteed income. Kasa may change thresholds, valuation, eligibility, or the programme, including suspending or ending it, as permitted by law. Bank or UPI failures at the payout provider are handled according to the statuses the system exposes; this Site does not invent extra payout states.

The gift catalogue lists rewards that become eligible when your lifetime CP earned meets the gift’s threshold. Claiming a gift debits the listed spendable CP cost. You may claim each gift once. This Site does not provide shipping, inventory, or dispatch management. Fulfilment and physical handoff are outside the Site and may be arranged by customer care using any handoff message shown at claim.

Live milestone campaigns may run at the same time. Progress is CP credited while a campaign is live. Cashback and gift claims do not reset or reduce that progress. Qualification is not a lottery, draw, or capped winner list. Named rewards are fulfilled after customer-care action; fulfilment itself is outside this Site.

Dealers do not receive bank cashback. Dealer Points (DP) are a separate currency from CP and are never paid as bank cashback through this programme.

• Kasa Admin onboards Dealers and uploads bills. A Dealer may have more than one company or firm; GSTIN is unique across firms. DP, milestones, and Credit Notes sit on the Dealer, not on the company.
• Invoice ID shown to you is the same as the Admin bill ID. You can view item-wise product, quantity, item DP, and bill DP total. You do not need to view the uploaded bill file on this Site.
• DP is credited from Admin-entered bill line items (quantity × the product’s default DP rate at entry). Payable INR on a bill is for reconciliation only and does not determine DP.
• DP balance is cumulative. Crossing a milestone threshold does not reset DP.
• If a milestone reward is declined, Admin may issue a Credit Note (amount and note entered by Admin). That Credit Note is a system record only. It is not a GST or accounting document, and settlement happens outside this Site.

You must use the Site and programme lawfully and in good faith. You must not:

• Redeem, share, sell, or attempt to reuse coupons that you are not entitled to use, or interfere with single-use redemption.
• Attempt to read, guess, or display encrypted redeem tokens or coupon codes that the Site is designed not to show.
• Submit false KYC, PAN, Aadhaar, bank, or UPI information, or use another person’s identity.
• Access another person’s account, scrape the Site in an abusive way, or attempt to disrupt our systems or those of our processors.
• Use the programme for any purpose other than genuine purchase rewards and Dealer bill rewards as designed.

We may suspend or close an account, withhold CP, DP, gifts, or cashback, and refuse redemptions where we reasonably believe these Terms or applicable law have been breached, or where required for security, KYC, or fraud-prevention reasons. Backend business rules and authorization are authoritative.

The Site, Kasa name and logo, product names, pack artwork, and programme materials are owned by Kasa or its licensors. You may view and use the Site for the purposes in these Terms. You may not copy, scrape for republication, or use our marks without written permission, except as allowed by law.

We aim to keep the Site available but do not guarantee uninterrupted access. OTP delivery depends on WhatsApp and SMS networks. KYC and payouts depend on our providers. Printed QR codes and coupon codes are produced for packs; this Site only handles the scan URL and typed coupon entry.

To the extent permitted by Indian law, Kasa is not liable for indirect or consequential loss, lost profits, or loss of CP/DP value except as the devaluation compensation rule in these Terms provides. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or personal injury caused by negligence.

CP, DP, gifts, and campaign rewards have no cash value except where these Terms expressly provide a cashback path for Customers. They are not transferable except as the programme allows, and they are not bank deposits.

How we collect and use personal data is described in the Privacy Policy. How we use cookies is described in the Cookies Policy. Those documents form part of this agreement.

These Terms are governed by the laws of India. Courts at Jaipur, Rajasthan, have exclusive jurisdiction, subject to any non-excludable rights you have under applicable law (including consumer protection law where it applies).

Questions about these Terms: info@kasachemicals.com or +91 91166 15669. Postal: 230, Opp. Sunny Trade Center, New Aatish Market, Gopalpura Bypass, Mansarovar, Jaipur (Raj.) 302020.